This Privacy Policy explains what personal information phtaya collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. By registering an account or using any part of our platform, you agree to the practices described here. If you have questions, our FAQ page is a good starting point.
When you register an account on phtaya, we collect personal information that is necessary to verify your identity and provide our services to you. This includes your full name, date of birth, residential address in the Philippines, email address, and mobile number. During the account verification process, we may also request a government-issued ID such as a passport, driver's licence, or Philippine national ID to confirm your identity. We also collect transactional data, including deposit and withdrawal records, payment channel details, and the amounts involved in each transaction. When you use our platform, we automatically collect technical data such as your IP address, device type, browser version, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Filipino players. We do not collect any information beyond what is reasonably necessary to operate the platform and comply with applicable Philippine regulations.
The personal information you provide is used primarily to create and manage your phtaya account, process deposits and withdrawals in Philippine pesos, and verify your identity in line with our legal obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform policies. Your transactional data is used to process payments accurately and to maintain records required under applicable Philippine financial regulations. Technical data collected during your sessions is used to monitor platform security, prevent fraud, and ensure that our services remain stable and accessible on mobile devices. We do not use your personal data for automated decision-making that produces legal effects without human review, and we do not sell or rent your information to any third party for marketing purposes. If you have opted in to receive promotional communications, we may send you relevant offers, but you can withdraw this consent at any time by contacting our support team. All data processing activities are carried out in accordance with the Data Privacy Act of 2012 of the Philippines.
phtaya does not sell, trade, or rent your personal information to outside parties. We may share your data with trusted third-party service providers who assist us in operating the platform, such as payment processors that handle GCash, Maya, and bank transfer transactions on our behalf. These service providers are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also disclose your information to regulatory authorities or law enforcement agencies in the Philippines if we are legally required to do so, or if disclosure is necessary to protect the rights, property, or safety of our players or the platform. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance. We will never disclose your personal information to any party outside of these defined circumstances without your explicit consent. If you have concerns about how your data is being shared, you are welcome to review our FAQ or contact our support team directly.
As a player based in the Philippines, you have specific rights under the Data Privacy Act of 2012 with respect to your personal information held by phtaya. You have the right to be informed about how your data is collected and used, and to access a copy of the personal information we hold about you at any time. You may request corrections to any inaccurate or outdated information in your account, and we will process such requests promptly. You also have the right to object to the processing of your data in certain circumstances, and to request the deletion of your account and associated personal data, subject to our legal retention obligations. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the email address listed in the footer of this page. We are committed to responding to all data subject requests within a reasonable timeframe and in accordance with applicable law.
We implement reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel only. We retain your personal information for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance policies. When your data is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations. We regularly review our security practices to ensure they remain effective against evolving threats. If you have specific concerns about the security of your account, we recommend visiting our FAQ page or reaching out to our support team for guidance.
If you want to know more about how phtaya handles your personal information, or if you need to exercise your data rights, our FAQ page has detailed answers. You can also create a free account and manage your privacy preferences directly from your player dashboard.